Important information
Privacy Policy
Please read this general information about the scope and limitations of the website.
Last updated: 28 October 2026
This Privacy Policy explains how Oxyregenerate (“we”, “us”, “our”) collects, uses and protects your personal information when you visit our website, contact us or arrange a session. We handle your information in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018.
Who we are
Oxyregenerate is a Plymouth business offering seated hyperbaric chamber sessions. We are the controller of the personal information described in this policy.
- Business name: Oxyregenerate
- Address: PLYMOUTH
- Telephone: 07917 370268
- Email: info@oxyregenerate.co.uk
- ICO registration number:
What information we collect
The information we collect depends on how you use our website and services.
- Enquiries: your name, email address, telephone number (if you choose to give it) and the contents of your message when you use our contact form, email or telephone us.
- Bookings: the details you give our booking provider when you arrange a session, such as your name, contact details, appointment time and payment information. Payment card details are handled by the provider and are not stored on this website.
- Screening and consent information: before a session we ask for relevant health information and your consent through our agreed screening process. This is health information, which is a special category of personal data and receives extra protection.
- Website usage information: technical information such as your IP address, browser type, device and the pages you visit, collected through cookies and similar technologies where you have agreed to them. See our Cookie Policy.
Please do not send medical details through the website contact form. It is for general enquiries only. Contact us to find out how to complete the approved screening process.
How and why we use your information
| Purpose | Our lawful basis |
|---|---|
| Replying to your enquiries and questions | Our legitimate interests in responding to you, or steps you ask us to take before entering a contract |
| Arranging, managing and delivering your session, including taking payment | Performance of a contract with you |
| Assessing whether a session is suitable for you and recording your consent | Your explicit consent for health information, and our legal obligations and legitimate interests in operating the service safely |
| Keeping business, accounting and tax records | Legal obligation |
| Understanding how the website is used and improving it (analytics) | Your consent, given through our cookie preferences |
| Keeping our website secure and preventing spam | Our legitimate interests |
We do not sell your personal information. We do not use it for automated decision-making or profiling that has legal or similarly significant effects on you.
Who we share your information with
We only share information where it is needed to run the service. This may include:
- Our booking provider: Bookingpress which processes appointment, screening and consent details on our behalf, under its own privacy policy as well as ours.
- Our website hosting and email providers, who store and process website data and messages for us.
- Our web developer, Bear Media Southwest, who may have access to website data when maintaining the site.
- Analytics and map providers, only where you have agreed to the relevant cookies.
- Professional advisers, regulators or the authorities, where we are required to by law or need advice to protect our legal rights.Where a provider is based outside the UK, we take steps to make sure your information is protected, for example by using providers that rely on approved transfer safeguards.
How long we keep your information
- General enquiries: RETENTION PERIOD, e.g. 12 months after our last contact with you.
- Booking, payment and accounting records: as long as the law requires, usually 6 years.
- Analytics data: in line with our Cookie Policy.
When we no longer need your information, we delete it or anonymise it securely.
Keeping your information secure
We use reasonable technical and organisational measures to protect your information, such as secure (HTTPS) connections, access controls and trusted providers. No online system is completely secure, so please take care when sending information to us.
Your rights
Under UK data protection law you have the right to:
- be informed about how we use your information
- access a copy of the information we hold about you
- ask us to correct inaccurate or incomplete information
- ask us to erase your information in certain circumstances
- ask us to restrict how we use your information in certain circumstances
- object to processing based on our legitimate interests
- receive certain information in a portable format
- withdraw your consent at any time, where we rely on consent. This does not affect anything we did before you withdrew it.
To use any of these rights, contact us using the details above. We will respond within one month.
Making a complaint
If you have a concern, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator, at ico.org.uk/make-a-complaint or on 0303 123 1113.
Other websites
Our website may link to other websites, including our booking provider. We are not responsible for their privacy practices, so please read their policies before giving them your information.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date at the top showing when it was last changed.
Contact us
If you have any questions about this policy or how we use your information, call us on 07917 370268 or email info@oxyregenerate.co.uk.